Privacy Policy
Drive Klean Private Limited ("Drive Klean", "Company", "we", "our", or "us"), Monday–Saturday: 10:00 AM to 6:00 PM (Sunday closed), is committed to protecting the privacy and confidentiality of our customers, franchise partners, website visitors, and users of our mobile application. We understand the importance of safeguarding personal information and are committed to processing it responsibly, transparently, and in accordance with applicable laws.
This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you use our doorstep car wash services, franchise services, website, mobile application, customer support, or otherwise interact with us.
By accessing or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
01 About Drive Klean Private Limited
Drive Klean Private Limited is a professional doorstep car wash and vehicle care company operating through company-owned operations and authorised franchise partners. Our services include, but are not limited to:
- Doorstep car washing
- Waterless and eco-friendly vehicle cleaning
- Vehicle detailing services
- Home appliance cleaning services (AC, sofa, mattress, solar panel, water tank)
- Membership and subscription plans
- Corporate vehicle cleaning solutions
- Franchise opportunities and support
- Online booking through website and mobile applications
02 Information We Collect
To provide our services efficiently, we may collect the following information:
Personal Information
- Full name
- Mobile number
- Email address
- Residential or business address
- Service location
- Vehicle brand and type (Hatchback, SUV, Sedan)
- Customer identification details (where required for franchise or business purposes)
Account Information
When you register on our website or mobile application, we may collect:
- Username
- Password (stored securely in encrypted form)
- Booking history
- Membership information
- Service preferences
Payment Information
Payments are processed through secure third-party payment gateways.
Device and Technical Information
When you visit our website or mobile application, we may automatically collect:
- IP address
- Device type
- Browser information
- Operating system
- Mobile device identifier
- Log files
- Cookies
- Website usage information
Location Information
With your consent, we may collect your location solely to:
- Schedule doorstep services
- Identify your service address
- Improve service efficiency
- Allocate the nearest authorised service partner
Location access can be disabled through your device settings at any time.
03 How We Use Your Information
Your information is used only for legitimate business purposes, including:
- Providing doorstep vehicle cleaning services
- Processing bookings and appointments
- Providing customer support
- Sending booking confirmations and service reminders
- Membership management
- Warranty and service records
- Improving customer experience and quality assurance
- Fraud prevention and legal compliance
- Business administration and responding to customer enquiries
We only collect information that is necessary to provide and improve our services.
04 Confidentiality of Customer Information
Drive Klean Private Limited places the highest priority on protecting customer confidentiality. All personal information shared with us is treated as strictly confidential.
We do not sell, rent, trade, lease, distribute, publish, or disclose customer personal information to any third party for advertising, marketing, or commercial purposes. Customer information is used only for providing our services and managing our legitimate business operations.
Our employees, authorised staff, and franchise partners are required to maintain strict confidentiality and may access customer information only when necessary to perform authorised duties. Any unauthorised access, misuse, or disclosure of customer information is strictly prohibited and may result in disciplinary action, termination of business relationships, and legal proceedings.
05 Franchise Privacy Obligations
Drive Klean operates through authorised franchise partners. Every franchise partner is contractually required to:
- Maintain complete confidentiality of customer information
- Use customer information only for providing authorised Drive Klean car wash services
- Never sell or share customer information
- Never copy customer databases for personal use
- Follow all Company privacy and security policies
- Implement appropriate security measures to protect customer information
Failure to comply with these obligations may result in immediate termination of the franchise agreement and legal action where applicable.
07 Data Security
Drive Klean Private Limited has implemented appropriate administrative, technical, and organisational safeguards to protect customer information against unauthorised access, unauthorised disclosure, alteration, loss, theft, misuse, and destruction.
Security measures may include:
- Secure servers
- Encrypted data transmission
- Password-protected systems
- Restricted employee access
- Regular system monitoring
- Internal confidentiality policies
While we take reasonable measures to protect your information, no electronic system is completely immune from security risks.
08 Data Retention
We retain customer information only for as long as necessary to provide our services, maintain service records, resolve disputes, meet accounting and taxation obligations, and comply with legal requirements.
When information is no longer required, it is securely deleted, anonymised, or destroyed in accordance with our internal policies.
09 Cookies and Website Analytics
Our website and mobile application may use cookies and similar technologies to improve website functionality, remember user preferences, analyse website traffic, enhance customer experience, and improve website performance.
Users may disable cookies through their browser settings; however, certain website features may not function properly.
10 Children's Privacy
Our services, website, mobile application, membership programmes, and franchise opportunities are intended only for individuals who are 18 years of age or older.
If we become aware that personal information belonging to a person under the age of 18 has been collected, we will take reasonable steps to delete such information promptly. Parents or guardians who believe that a child has provided personal information may contact us to request its removal.
11 Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate or incomplete information
- Update your contact details
- Request deletion of your personal information where legally permissible
- Withdraw consent where processing is based on consent
- Raise concerns regarding the handling of your personal information
Requests may be submitted using the contact details provided at the end of this page.
12 Third-Party Websites
Our website or application may contain links to third-party websites or services. Drive Klean Private Limited is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of such third parties before sharing personal information.
13 Changes to This Privacy Policy
Drive Klean Private Limited reserves the right to amend or update this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.
The updated Privacy Policy will be published on our official website and mobile application, together with the revised "Last Updated" date. Continued use of our services after publication of the revised Privacy Policy constitutes acceptance of the updated terms.
14 Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts where the registered office of Drive Klean Private Limited is situated.
15 Consent
By using the website, mobile application, or services of Drive Klean Private Limited, you expressly consent to the collection, use, storage, and processing of your personal information as described in this Privacy Policy.
You also acknowledge that:
- Your personal information will remain confidential and will not be sold or disclosed for commercial purposes
- Drive Klean Private Limited takes reasonable measures to safeguard your information
- Our services are intended only for persons aged 18 years or above
- You have read, understood, and agreed to this Privacy Policy in its entirety
16 Contact Us
For questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please reach out to us using any of the details below.